ZOETIS DIAGNOSTICS
Connecting you to comprehensive diagnostics
With its ecosystem of integrated products and support, the Zoetis Virtual Laboratory keeps you connected to insights and solutions whenever you need them.
Integrated diagnostic insights
Log in from any device to review and share diagnostic results, request expert support, on a single, easy-to-use online platform.
Seamless connectivity solutions with integrated practice management
Now bidirectionally connected with Covetrus Pulse™
Zoetis Diagnostics is now compatible with Covetrus Pulse, as well as with Avimark® and Impromed® PIMS solutions, enabling bidirectional connectivity to support your practice with fast, reliable results, an efficient practice workflow and stronger communication between staff and specialists.
Comprehensive PIMS integration
Simplified workflow
Connect Vetscan test analysers and handhelds with select PIMS to integrate test results directly into patient medical records.
Bidirectional communication
Seamlessly synchronise test orders and results between select PIMS and Point-of-Care analysers†, the Vetscan Hub and Zoetis Reference Laboratories.
| PIMS | Headquarters | Zoetis Products† |
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Bringing specialist-level medicine to your clinic
The Zoetis Virtual Laboratory is a three-in-one platform that provides you with fast, anytime access to expert support, connects you to insights from a range of interconnected diagnostic services and powers expert-level1–4 results with AI-driven technology on the Vetscan Imagyst®.
- Anytime‡ expert support
- Best-in-class AI
- Connected diagnostic insights
Discover the difference Zoetis Diagnostics can make in your clinic
Contact us today to learn more about how our diagnostics portfolio can help elevate your patient care.
Customer Service, Support & Ordering
Mon – Fri: 8:00 am – 4:30 pm EST
1-800-663-8888
Zoetis Reference Laboratories Customer Service, Support & Ordering
Mon – Thurs: 8:00 am – 9:30 pm GMT
Saturday: 9:00am – 8:30pm GMT
Sunday: Closed
1-888-965-9652
Need Technical Support?
Our support team is available to answer product questions and provide guidance.‡
1-888-746-2395 (En/Fr)
AlphaTrak product supports for pet owners
Mon – Thr : 9.00 am – 5.00 pm EST
Friday : 9.00 am – 1.00 pm EST
1-800-461-0917
* Compatible with select PIMS.
† Bidirectional communication is not available for the Vetscan VSpro. Direct connection or connection via the Vetscan SA is necessary for the Vetscan UA. For more information about support for specific Vetscan Imagyst applications, contact your PIMS directly.
‡ Dependent on consultant availability.
§ If you are a pet owner looking for treatment recommendations, please contact your veterinarian.
References: 1. Company data, Study No. D870R-US-21-045, Zoetis Inc. 2. Company data, Study No. D870R-US-22-053, Zoetis Inc. 3. Nagamori, Y., Sedlak RH, DeRosa A., et al. Evaluation of the Vetscan Imagyst: an in-clinic canine and feline fecal parasite detection system integrated with a deep learning algorithm, Parasites Vectors. 2020;13(1):346. doi:10.1186/s13071-020-04215-x 4. Company data, Study No. DHXMZ-US-23-218, Zoetis Inc.