ZOETIS DIAGNOSTICS
Connecting you to comprehensive diagnostics
With its ecosystem of integrated products and support, the Zoetis Virtual Laboratory keeps you connected to insights and solutions whenever you need them.
Integrated diagnostic insights
Log in from any device to review and share diagnostic results, request expert support, on a single, easy-to-use online platform.
Streamlined diagnostic workflow
Seamlessly coordinate your Practice Information Management Software (PIMS)* and point-of-care analysers and tests on a single intuitive screen to improve in-clinic efficiency, so you can spend more time with your patients.
Comprehensive PIMS integration
Simplified workflow
Connect Vetscan test analysers and handhelds with select PIMS to integrate test results directly into patient medical records.
Bidirectional communication
Seamlessly synchronise test orders and results between select PIMS, Point of Care analysers and the Vetscan Hub.
| PIMS | Headquarters | Zoetis Products† |
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Bringing specialist-level medicine to your clinic
The Zoetis Virtual Laboratory is a three-in-one platform that provides you with fast, anytime access to expert support, connects you to insights from a range of interconnected diagnostic services and powers expert-level1–4 results with AI-driven technology on the Vetscan Imagyst®.
- Anytime‡ expert support
- Best-in-class AI
- Connected diagnostic insights
Discover the difference Zoetis Diagnostics can make in your clinic
Contact us today to learn more about how our diagnostics portfolio can help elevate your patient care.
Customer Service Ordering
1800 022 442
customerservice.au@zoetis.com
Mon-Fri, 8:00am - 6:00pm AEST
Zoetis Diagnostics Technical Support
Monday - Friday 24 hours
Saturday until 5 pm AEST
1800 270 727
Zoetis Reference Laboratories Customer Service, Support & Ordering
Mon – Thurs: 8:00 am – 9:30 pm GMT
Saturday: 9:00am – 8:30pm GMT
Sunday: Closed
1-888-965-9652
Need Technical Support?
Our support team is available to answer product questions and provide guidance.§
* Compatible with select PIMS.
† Bidirectional communication is not available for the Vetscan VSpro. Direct connection or connection via the Vetscan SA is necessary for the Vetscan UA. For more information about support for specific Vetscan Imagyst applications, contact your PIMS directly.
‡ Dependent on consultant availability.
§ If you are a pet owner looking for treatment recommendations, please contact your veterinarian.
References: 1. Data on file, Study No. D870R-US-21-045, Zoetis Inc. 2. Data on file, Study No. D870R-US-22-053, Zoetis Inc. 3. Nagamori, Y., Sedlak RH, DeRosa A., et al. Evaluation of the Vetscan Imagyst: an in-clinic canine and feline faecal parasite detection system integrated with a deep learning algorithm, Parasites Vectors. 2020;13(1):346. doi:10.1186/s13071-020-04215-x 4. Data on file, Study No. DHXMZ-US-23-218, Zoetis Inc.